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FAQs - Click2Mail

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What is a non-mailable address?
Antoinette Collins Sep 27, 2016

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Can I send certified mail to an international address?
Antoinette Collins Sep 27, 2016

No. You can't send certified mail to international addresses. Certified mail is a domestic mail product.You can send registered mail to international addresses, but Click2Mail doesn't offer this service. For more information, contact your local USPS or 1-800-ASK-USPS.If you have any questions ......

What is Easy Letter Sender?
Jim Boardman Sep 27, 2016

EasyLetterSender is a super-simple tool for sending a letter or postcard.  It differs from our flagship product, Mailing Online, in the sense that Mailing Online is a multidimensional tool for creating, personalizing, and delivering a wide variety of mailpieces....

Can I change the return address or recipient information font?
Jim Boardman Sep 27, 2016

No.  At this time, users can't change the font used on the recipient information or return address. We are working on adding this feature. The recipient information and return address are printed in News Gothic MT. The recipient information is an 8 pt font and the return address is a 6 pt f......

Why do all the images in my template appear black?
Carly Brown Oct 11, 2016

You're probably using Word on a Mac.  The fix is simple.  After you download the template, save it to the version of Word that is on your device....

Can I use a logo in my return address?
Jim Boardman Sep 27, 2016

No.  Return addresses are text only and prepositioned by Click2Mail.  Graphic or image-based return addresses cannot currently be used with Click2Mail.  ...

Credit Card Declined
Antoinette Collins Sep 27, 2016

Click2Mail uses various fraud detection security systems to verify that the card is being used by an authorized user. Some of these methods include Address Verification Systems (AVS), Card Code Value (CCV) and other hidden Fraud Alert Systems.AVS - Address Verification Service The Address Verific......

What is the default mail merge font?
Jim Boardman Sep 27, 2016

When you insert mail merge fields, they will initially appear in the default Arial font type and 12 pt font size. ...

Duplicate a Job
Carly Brown Oct 12, 2016

If you want to resend a previous mailing, you can duplicate the job.  Once you duplicate the job, you can change the document, return address, mailing list and job options before proofing and submitting the order.  You will not be able to duplicate cancelled jobs....

What is a saturation mailing?
Antoinette Collins Sep 27, 2016

Saturation Mailing is the process of sending one piece of mail to everyone located in a USPS ZIP Code. Click2Mail sells saturation mailing lists. Please contact Click2Mail customer support for additional information about the purchase of these lists. We can be reached at 866-665-2787 or s......

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