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Why was this mail returned to me?

Antoinette Collins posted this on Sep 27, 2016

Sometimes mail can't be delivered. This happens for a variety of reasons, but it usually happens because the recipient has moved. This is minimized when you use Click2Mail because we compare your addresses with the USPS National Change of Address (NCOA) database. If your list contains a record that has an active change of address on file, that address is used for mailing. Changes of address expire and sometimes recipients don’t file one with USPS. When this happens, a mailpiece goes out with an outdated or incorrect address. If the USPS is unable to forward or deliver the piece, they will return it to the return address. If there is no return address on a mailpiece, the USPS will dispose of it.

When the mailpiece is returned, it will have either a yellow sticker, stamp or handwritten indication that explains the reason for its return. Below is an example:


Mailing List Center


The table below explains the terminology used on the stickers, stamps or handwritten indicators:




Reason for Non-delivery


Typical Acronyms Used


* No Such Office in State


Addressed to nonexistent post office.




* No Such Street


Addressed to nonexistent street and correct street not known.




* No Such Number


Addressed to nonexistent number and correct number not known.




* Insufficient Address


Mail from another post office without number, street, box number, route number, or geographical section of city, or city and state omitted and correct address not known.




* Returned for Better Address


Mail of local origin incompletely addressed for distribution or delivery.




* Illegible


Address not readable.




Not Deliverable as Addressed - Unable to Forward


Mail undeliverable at address given; no change-of-address order on file; forwarding order expired; forwarding postage not guaranteed by sender or addressee; or, mail endorsed with sender's instructions DO NOT FORWARD.




* Outside Delivery Limits


Addressed to location outside delivery limits of post office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order.




* No Mail Receptacle


Addressee failed to provide a receptacle for receipt of mail.




Returned for Postage


Mail without postage or indication postage fell off.




Moved, Left No Address


Addressee moved and filed no change-of-address order.




* Temporarily Away


Addressee temporarily away and period for holding mail expired.




Attempted - Not Known


Delivery attempted, addressee not known at place of address.




* Refused


Addressee refused to accept mail or pay postage charges on it.




* Vacant


House, apartment, office, or building not occupied (Use only if mail addressed ""Occupant."")




* Box Closed - No Order


Post office box closed for nonpayment of rent.




* Returned to Sender Due to Addressee's Violation of Postal False Representation Law.


Mail returned to sender under false representation order.




* Unclaimed


Addressee abandoned or failed to call for mail.






Use only when known that addressee deceased and mail not properly deliverable to another person. This endorsement must be made personally by the delivering employee and under no circumstances may it be rubber-stamped. Mail addressed in care of another is marked to show which person is deceased.




* Returned to Sender Due to Addressee's Violation of Postal False Representation and Lottery Law


Mail returned to sender under false representation order and lottery number.




* Returned to Sender Due to Addressee's Violation of Postal Lottery Law


Mail returned to sender under lottery order.




* In Dispute


Mail returned to sender by order of chief field counsel (or under D042) because of dispute about right to delivery of mail and cannot be determined which of disputing to mail.




If you have any additional questions, please contact Click2Mail Customer Support at 866-665-2787 or [email protected].  Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern.