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Click here to select a product and get a cost estimate. You only pay for what you mail. There are no extra hidden fees or recurring monthly subscription charges.
View Order Status Instructions are available in our Knowledge Base. to view an illustrated Knowledge Base article that shows you how to view your order status.
Mail recipients have choices, too. Some consumers do not want to receive unsolicited mail. If a consumer wishes to explore their opt-out options, they should visit www.dmachoice.org. DMAChoice.org is a consumer portal developed by the Direct Marketing Association that houses MPS (Mail Preference Service), the 36 year old DMA service that enables consumers to express their preferences regarding the suppression and, more recently, the modification of direct mail marketing solicitations. DMAChoice is a direct marketing community service free online to consumers.
The postage discounts the USPS gives mailers for presorted mailings is based on something called Work Sharing. By presenting mail pieces that meet automation and barcode discount requirements, one or more of the Postal Service's sorting operations is bypassed. That represents savings for the USPS in processing costs and forms the basis of the discount that is passed on to mailers who present mail pieces meeting these requirements.
Automation and barcode discount requirements include placement of the return address, recipient address, barcode positioning, indicia, ancillary endorsement, document size, document weight, and NCOALink and CASS certified list processing. To obtain presort rates, mail must also be properly prepared, presorted, packaged, labeled and trayed (letter mail) or sacked (flats). There are very specific requirements for packaging, labeling, traying and sacking.
There are many, many requirements that must be met for mail pieces to qualify for automation and barcode discounts, but there's no reason to be intimidated. Click2Mail's easy to use interface makes it easy for you to take advantage of discounted postage rates.
If you are interested in something you don't see on the site, such as drop ship quantities, large quantities or a specific product variation, please call Customer Support for assistance. Customer Support can discuss the possibilities and work a quote.
Customer Support is open Monday - Friday 9 am - 8 pm Eastern. The phone number is 866-665-2787.
Return addresses are required but we can accommodate your logo in the return address area. Before we can do this, we must ensure the return address and logo are prepositioned on your document to meet size and placement requirements. Email [email protected] for more help with this.
Click2Mail has implemented the use of the Intelligent Mail Barcode on some mail pieces. The use of this barcode has extended our visibility into the mailstream and allows us to see the current status of your mail pieces. You can view the IMB tracking information on most products submitted after September 1, 2009. First class Intelligent Mail Barcode tracing does not include a delivery scan.Instructions for Viewing and Downloading IMB information can be found in our our Knowledge Base.
At this time we do not support the ability for users to print the Certified Mail paper work from their home computer. If you do have a hard copy of document you will need to scan that document as a PDF file and upload it into our website. Otherwise you will need to go to your local Post Office.
No, you can not send certified mail to international addresses. Certified mail is a domestic mail product.
Yes. You can select PayPal as a payment option during checkout or when you purchase user credit.
Postal service regulations do not allow for international return addresses when sending mail using an indicia. Because of this, you can not use international return addresses with mail sent through the Click2Mail system. Foreign return addresses will be replaced with a Click2Mail PO Box. Mail returned to this box is discarded.
If you are sending stamped mail, you can use an international return address, however the processing of that returned mail will be handled according to that country's postal rules and regulations.
At this time, users do not have the capability to change the font used on the recipient information or return address. The recipient information and return address are printed in News Gothic MT. The size is generally 8pt - 10pt, but does vary depending on the size of the mail piece on which the address is being placed.
The estimated delivery time for First-Class Mail® is 1 to 4 postal business days. If expected First Class Mail® or Priority Mail® has not arrived within 5 postal business days from its date of mailing, you can:
Call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your concern, OR Visit the Postal Inspection Service website and complete a mail loss report. Please note that with a mail loss filing, you will not automatically receive a response. If the item(s) is located it will be returned to you.
Please note that First-Class Intelligent Mail Barcode tracing does not provide a final delivery scan.
Submit your First-Class mailpiece by 8PM EST and it is mailed the next business day (including Saturday). You can also schedule your job to mail up to 180 days in the future. Lower cost 3 and 7 day printing is available for static print jobs.
Move Update is an address correction service that the USPS provides to mailers through USPS licenses. Address correction is necessary when your recipients move (either temporarily or permanently) and have filed a "Change of Address" with the USPS. To obtain the appropriate address correction information, Move Update licensees match mailing lists submitted to the USPS on tape, disk, or online against change-of-address information for the entire country from all Computerized Forwarding System units. If a match is made, NCOALink (National Change of Address Link) can correct the address before it is printed on a mail piece.
Click2Mail provides this service to our customers free of charge as part of our normal process when uploading your address list. Addresses that qualify for Move Update will be changed and the updated address will be printed on your documents when your order is produced. This results in less returned/forwarded mail for you and a cleaner and more promptly received document for your recipients.
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From the Blogs

Have you ever dropped a letter at the post office and wondered about its journey to the recipient? The United States Postal Service (USPS) has a sophisticated tracking system called Intelligent Mail barcode (IMb) that lets you peek behind the curtain. This remarkable technology, though seemingly simple with its 65 bars, is your window into the postal system’s inner workings. The Power of IMb Technology While the IMb may look like a simple barcode, it’s actually a sophisticated data carrier containing crucial information about: This information enables the USPS to efficiently sort and route mail while providing valuable tracking insights to mailers. Understanding IMb Tracing Every mailpiece bearing an IMb gets automatically scanned at various checkpoints throughout its journey. These scans create a digital breadcrumb trail that helps both the USPS and […]
The post Demystifying the “En Route” IMb Scan: Your Mail’s Journey Revealed appeared first on Click2Mail Blog.
Demystifying the “En Route” IMb Scan: Your Mail’s Journey Revealed
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You’re about to launch a direct mail campaign, and you’re staring at a list of format options longer than a coffee shop menu. From simple postcards to interactive video mailers, the choices can feel overwhelming. But here’s the truth – your format choice could be the difference between your mailer landing on a desk or in a recycling bin. This guide will walk you through the most effective direct mail formats available today, from budget-friendly postcards to premium options that feel like leather. We’ll explore how to match formats with your campaign goals, consider your budget constraints, and learn about the design requirements that will make your campaign successful. Standard Postcards: The Versatile Workhorse Standard postcards remain the backbone of direct mail marketing, offering an ideal balance of cost-effectiveness and impact. These […]
The post Direct Mail Formats Guide: Choosing the Right Format for Your Campaign appeared first on Click2Mail Blog.
Direct Mail Formats Guide: Choosing the Right Format for Your Campaign
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If you’re still scheduling direct mail campaigns by the calendar, you’re leaving money on the table. Today’s most sophisticated marketers are discovering that optimal timing isn’t about the day of the week—it’s about intersecting precise moments in the customer journey with perfectly timed physical touchpoints. The difference between good and great direct mail performance often comes down to mastering these critical timing decisions. In this guide, you’ll discover how leading marketers are pushing beyond basic timing automation to achieve breakthrough results. Beyond Basic Timing: The Science of Perfect Moments The evolution of direct mail has moved far beyond simple trigger-based automation. A timing strategy must be tailored to specific stages of the customer relationship. Advanced timing strategy requires understanding five critical windows of opportunity: Testing has revealed that precision timing can increase […]
The post Advanced Strategies for Direct Mail Timing: How to Get Maximum Impact appeared first on Click2Mail Blog.