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Privacy Policy
Your privacy is very important to us. Click2Mail, a trade name of C2M LLC, maintains strict customer information privacy policies and uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions. We do not disclose your customer information to third parties who want to market products to you, and we always consider your mailing lists and documents to be your private information and protect them accordingly. The following Privacy Policy sets forth Click2Mail's commitment to the protection of our customers' information.
Click2Mail complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Click2Mail has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU- U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Click2Mail has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss- U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/
This Privacy Policy covers Click2Mail and applies to all customer information that Click2Mail obtains when a customer registers for or uses a Click2Mail online service, including visiting a Click2Mail owned and controlled web site (a "Click2Mail Web Site"). Top Level Domains (TLDs) covered by this Privacy Policy are: Click2Mail.com and Click2EDDM.com. This privacy policy also applies to the “ZendaNote”, “Click2Mail Dashboard” and “Mail-It Now” mobile applications as well as the “Click2Mail Connect”, “MailJack+” and “MailMyPDF” web applications (collectively, the "Service").
From time to time Click2Mail may offer special promotions, contests or other unique marketing efforts which would be governed by their own specific terms and conditions. By choosing to participate in any such marketing effort you consent to the terms and conditions specific to such marketing effort taking precedence over this Privacy Policy, except that to the extent there is any conflict between such specific terms and the Principles, the Principles shall govern as may be required by the EU-US, Swiss-US and UK-US Data Privacy Framework. DEFINITIONS "Customer Information" consists of all information which can be associated with a specific individual or entity, including, for example, a recipient's name, address, telephone number, and email address, credit card or other payment information, and information about online activities
Definitions
"Customer Information" consists of all information which can be associated with a specific individual or entity, including, for example, a recipient's name, address, telephone number, and email address, credit card or other payment information, and information about online activities that are directly linked to the Customer.
"Printed Material" is the content provided by users for mailing to their recipients, including the design, text, formatting of such content, and such content in both digital and printed form.
"List Information" consists of all information provided by users to us regarding the intended recipients of their mailings generated through your use of the Click2Mail Service.
Information We Collect
Information Provided By Customers: Click2Mail collects Customer Information, Printed Material, and List Information.
Click2Mail collects Customer Information for the purpose of creating an account, tracking use of the Service, processing printing orders, and billing for and receiving payments. Click2Mail acts as a controller of Customer Information.
Click2Mail collects Printed Material for the purpose of printing the letters or other correspondence as directed by customers. Printed Material includes the contents of the postal communications that you transmit using Click2Mail services. Click2Mail acts as a processor of Printed Material.
Click2Mail collects List Information for the purpose of mailing the letters or other correspondence as directed by customers. Click2Mail acts as a processor of List Information.
If Click2Mail subsequently seeks to use Customer Information, Printed Material and/or List Information for purposes other than the purpose for which it was originally collected or subsequently authorized by you, Click2Mail will provide you with the opportunity to exercise your choice to opt-in to that specific use.
YOUR CHOICES
Individuals have choices regarding the use and disclosure of their Customer Information by Click2Mail. You can opt-out of marketing emails by clicking the 'unsubscribe' link at the bottom of each email. You can also manage your communication preferences within your account settings at https://click2mail.com/customer/account/preference/. To limit other uses or disclosures, please contact Click2Mail directly via email at [email protected] or via postal mail at 3103 10th ST N, STE 201, Arlington, VA 22201-2191.
Information Collected by Operation of our Service:
During the course of your use of the Click2Mail Web Site and internet services, we automatically track and store certain information about your visit that is generated by the operation of the Internet itself. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. We use this information in the normal operation of the Click2Mail Service. Click2Mail acts as a controller of this information.
Cookies
Like most websites, Click2Mail makes use of cookies (small files stored on your computer) to collect or store data. Click2Mail uses both session "cookies," which allow you to use the Service in a continuous session without re-entering your credentials repeatedly, and permanent cookies, which inform our servers whether you have previously visited or registered on our site. We also use cookies to continually enhance your Click2Mail experience while using the Service. Click2Mail will provide you with the opportunity to exercise your choice to opt-out of specific classes of cookies.
Use and Disclosure to Service Providers
Click2Mail will collect and use Customer Information, Printed Material, and List Information for the purposes for which you submitted it to the Click2Mail Service. In particular, all document and list files you submit will be used solely to provide the Click2Mail's products and services that you request, and in compliance with this Privacy Policy. Click2Mail will not read or disclose to third parties private postal or electronic communications that you transmit using Click2Mail services except as required to operate the service or as otherwise authorized by law.
In providing you with Click2Mail's products and services, we may transfer your information to certain vendors acting on our behalf in order to provide the Service, each of which is required to use and safeguard your information in a manner fully consistent with this Privacy Policy. Click2Mail is responsible for obtaining appropriate protection in writing for such transfers of data to third parties. In addition, we use your information for billing purposes, to anticipate and resolve problems with your service, and to create products and services that better meet your needs. Click2Mail may contact you from time to time by means of e-mail, postal mail or by other available means regarding the service for which you are registered.
Disclosure/Sale of Information Other Than to Service Providers
Click2Mail regards Printed Material and List Information (collectively, “Content”) as the private information of the Customer. Accordingly, Click2Mail will not sell, trade, rent or disclose to third parties any Content that a Customer provides except pursuant to the Customer’s direction or as described below.
Click2Mail regards Customer Information as private to the Customer and as proprietary information for Click2Mail. Click2Mail will not sell, trade, rent or disclose to third parties any Customer Information -- including your names and addresses – for their marketing purposes.
Click2Mail reserves the right to use or share your information, without notice to you or your consent, to respond to duly authorized information requests of governmental authorities, including to meet national security or law enforcement requirements, or where required by law or in the vital interests of a customer such as when life or health are at stake. Note that Click2Mail is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may also provide your information to a third party in connection with the sale, assignment, or other transfer of the business of Click2Mail to which the information relates, in which case we will require any such buyer to agree to treat your information in accordance with this Privacy Policy. Click2Mail may disclose to third parties aggregated information that does not allow any individual Customer to be identified. Click2Mail will take commercially reasonable efforts to aggregate such information sufficiently so that no Customer can be identified.
Third-Party Cookies, Tracking, and Targeted Advertising
Click2Mail does not allow third-party tracking or targeted advertising cookies on its Click2Mail Web Site or its Service.
Security
Click2Mail has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer information from unauthorized access or improper use, and we continue to enhance our security procedures as new technology becomes available.
Click2Mail's physical facilities are very secure. Our production facilities are monitored with surveillance cameras and access to production areas is limited to select employees only and controlled by electronic badge entry
E-mail and Postal Mail Contents
Click2Mail will not read or disclose to third parties private postal or electronic communications that you transmit using Click2Mail services except as required to operate the service or as otherwise authorized by law (see "Disclosure" section above). We consider your mailing lists and documents to be your private information. All document and list files you submit will be used solely to provide you with Click2Mail's products and services and in compliance with this Privacy Policy.
Unlawful Conduct and Disclosures to Law Enforcement
Click2Mail may use customer information to investigate and help prevent potentially unlawful activity, activity that threatens the network or otherwise violates our Terms of Service, or to exercise or defend legal claims.
Click2Mail and its vendors and contractors may use Customer Information, Printed Material, or List Information when cooperating with the U.S. Postal Service and any U.S. or non-U.S. law enforcement or governmental agency for purposes of law enforcement and compliance with postal regulations.
That cooperation includes but is not limited to, Click2Mail voluntarily disclosing (i.e., without being subject to a lawful order to disclose) to the U.S. Postal Service, and any U.S. or non-U.S. law enforcement and/or governmental agency any or all Customer Information, Printed Material, and List Information, to prove compliance with postal regulations or as otherwise required by applicable law and regulations,
Collection of Information by Third Party Sites
Our policy addresses the use and disclosure of information we collect from you. To the extent that you disclose your information on other third-party sites, different rules may apply to their use or disclosure of your personal information. In the case of dealers and resellers of Click2Mail services or Click2Mail co-branded services, we exercise commercially reasonable efforts to cause such persons to honor the provisions of this Privacy Policy, but we cannot be held responsible if they fail to do so. We encourage you to read the privacy policies of all third-party sites to which you disclose your personal information.
Transfer of Control/Sale of Business
In the event of a sale, assignment, or other transfer of the business of Click2Mail to a third party, we will require any such buyer to agree to treat your information in accordance with this Privacy Policy.
Changes to Click2Mail's Privacy Policy
We may update this Privacy Policy from time to time. When we do update it, we will make the updated policy available on this page.
Comments or Concerns
You have the right to review and correct or delete any of the personal information which we have collected from you by contacting us at the address below. Any customer, including any European Union, United Kingdom or Swiss citizens, with any comments or concerns about this Privacy Policy or our collection or use of your personal information or who would like to obtain a copy of or correct or amend any personal information may contact us at: [email protected].
Links
This Site may provide, or third parties may provide, links to other external sites or resources. Click2Mail is not responsible for the availability of any external sites or resources to which we hyperlink ("Linked Sites"), and is not responsible or liable for any content, advertising, products, or other materials on or available from Linked Sites.
EU-US, Swiss-US and UK-US Data Privacy Framework
Click2Mail complies with the DPF Principles for all onward transfers of personal data from the EU, UK, and Switzerland, including the onward transfer liability provisions. In accordance with the DPF Principles, Click2Mail remains liable if its third-party agent processes such personal information in a manner inconsistent with the DPF Principles, unless Click2Mail proves that it is not responsible for the event giving rise to the damage.
Pursuant to the DPF Program, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States in reliance on the DPF Program should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected]
In compliance with the EU-US-UK Data Privacy Framework Principles, Click2Mail commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact Click2Mail at [email protected]
Click2Mail has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures- dpf?tabset-35584=2
Last updated: 1 May 2025
