Need Help?

Browse Frequently Asked Questions or go through our resources. Read
through our knowledge base or start a conversation with support

Click here to select a product and get a cost estimate. You only pay for what you mail. There are no extra hidden fees or recurring monthly subscription charges.

Click here to view an illustrated Knowledge Base article that shows you how to view your order status.

Mail recipients have choices, too. Some consumers do not want to receive unsolicited mail. If a consumer wishes to explore their opt-out options, they should visit is a consumer portal developed by the Direct Marketing Association that houses MPS (Mail Preference Service), the 36 year old DMA service that enables consumers to express their preferences regarding the suppression and, more recently, the modification of direct mail marketing solicitations. DMAChoice is a direct marketing community service free online to consumers.

The postage discounts the USPS gives mailers for presorted mailings is based on something called Work Sharing. By presenting mail pieces that meet automation and barcode discount requirements, one or more of the Postal Service's sorting operations is bypassed. That represents savings for the USPS in processing costs and forms the basis of the discount that is passed on to mailers who present mail pieces meeting these requirements.

Automation and barcode discount requirements include placement of the return address, recipient address, barcode positioning, indicia, ancillary endorsement, document size, document weight, and NCOALink and CASS certified list processing. To obtain presort rates, mail must also be properly prepared, presorted, packaged, labeled and trayed (letter mail) or sacked (flats). There are very specific requirements for packaging, labeling, traying and sacking.

There are many, many requirements that must be met for mail pieces to qualify for automation and barcode discounts, but there's no reason to be intimidated. Click2Mail's easy to use interface makes it easy for you to take advantage of discounted postage rates.

If you are interested in something you don't see on the site, such as drop ship quantities, large quantities or a specific product variation, please call Customer Support for assistance. Customer Support can discuss the possibilities and work a quote.

Customer Support is open Monday - Friday 9 am - 8 pm Eastern. The phone number is 866-665-2787.

Return addresses are required but we can accommodate your logo in the return address area. Before we can do this, we must ensure the return address and logo are prepositioned on your document to meet size and placement requirements. Email [email protected] for more help with this.

Click2Mail has implemented the use of the Intelligent Mail Barcode on some mail pieces. The use of this barcode has extended our visibility into the mailstream and allows us to see the current status of your mail pieces. You can view the IMB tracking information on most products submitted after September 1, 2009. First class Intelligent Mail Barcode tracing does not include a delivery scan.Click here to view a Knowledge Base article that shows you how to view tracing information.

At this time we do not support the ability for users to print the Certified Mail paper work from their home computer. If you do have a hard copy of document you will need to scan that document as a PDF file and upload it into our website. Otherwise you will need to go to your local Post Office.

No, you can not send certified mail to international addresses. Certified mail is a domestic mail product.

Yes. You can select PayPal as a payment option during checkout or when you purchase user credit.

Postal service regulations do not allow for international return addresses when sending mail using an indicia. Because of this, you can not use international return addresses with mail sent through the Click2Mail system. Foreign return addresses will be replaced with a Click2Mail PO Box. Mail returned to this box is discarded. 

If you are sending stamped mail, you can use an international return address, however the processing of that returned mail will be handled according to that country's postal rules and regulations.

At this time, users do not have the capability to change the font used on the recipient information or return address. The recipient information and return address are printed in News Gothic MT. The size is generally 8pt - 10pt, but does vary depending on the size of the mail piece on which the address is being placed.

The estimated delivery time for First-Class Mail® is 1 to 4 postal business days. If expected First Class Mail® or Priority Mail® has not arrived within 5 postal business days from its date of mailing, you can:

Call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your concern, OR Visit the Postal Inspection Service website and complete a mail loss report. Please note that with a mail loss filing, you will not automatically receive a response. If the item(s) is located it will be returned to you.

Please note that First-Class Intelligent Mail Barcode tracing does not provide a final delivery scan.

Submit your First-Class mailpiece by 8PM EST and it is mailed the next business day (including Saturday). You can also schedule your job to mail up to 180 days in the future. Lower cost 3 and 7 day printing is available for static print jobs.

Move Update is an address correction service that the USPS provides to mailers through USPS licenses. Address correction is necessary when your recipients move (either temporarily or permanently) and have filed a "Change of Address" with the USPS. To obtain the appropriate address correction information, Move Update licensees match mailing lists submitted to the USPS on tape, disk, or online against change-of-address information for the entire country from all Computerized Forwarding System units. If a match is made, NCOALink (National Change of Address Link) can correct the address before it is printed on a mail piece.

Click2Mail provides this service to our customers free of charge as part of our normal process when uploading your address list. Addresses that qualify for Move Update will be changed and the updated address will be printed on your documents when your order is produced. This results in less returned/forwarded mail for you and a cleaner and more promptly received document for your recipients.

From the Blogs

Imagine you run a local bookstore and one of your customers opens their mailbox to find a glossy, eye-catching postcard from you. It’s not just any advertisement; this postcard showcases a new novel by an author the customer recently purchased on your website. What’s more, it includes a 20% discount code for “book lovers like yourself” and an invitation to an exclusive book signing event by that author happening next weekend, just a few blocks from their home. And the best part? You’re not even aware it went out. Your direct mail marketing system did it automatically. Yes, this level of personalization is entirely possible – and becoming increasingly crucial in direct mail marketing. In this article, we will explore five advanced techniques that can transform your generic mail into highly targeted, […]

The post 5 Advanced Techniques for Personalizing Direct Mail Marketing appeared first on Click2Mail Blog.

December 31, 1969
Inside Click2Mail

Struggling to make your business known in your local community or wondering how to reach every potential customer near you efficiently? Every Door Direct Mail (EDDM) might just be the game-changer you need. This powerful tool lets you blanket an entire area with your marketing materials, ensuring that no potential customer is missed, all without the hassle of acquiring and managing complex mailing lists. This article dives into how EDDM can significantly enhance your local marketing efforts, from increasing visibility to boosting direct sales – and how to boost your conversions with more targeted marketing once you’ve started building that prospect pipeline. What is Every Door Direct Mail (EDDM)? Every Door Direct Mail is a service offered by the USPS that allows businesses to send mailers to a targeted area without needing […]

The post EDDM Printing: How Every Door Direct Mail Can Help Drive Sales appeared first on Click2Mail Blog.

December 31, 1969
Inside Click2Mail